FAQ

QUESTIONS

 

  1. I need replacement ground stakes, where can I buy them?
  2. Can I use any other type of battery or higher mAh batteries?
  3. How do I properly store my lights for winter or extended periods of
  4. How long do batteries/bulbs last?
  5. How do solar lights work?
  6. How do the solar lights turn on?
  7. What is the advantage to using solar lights?
  8. My solar lights don’t seem as bright as my neighbors’ lights and they shut off after a few hours of use.
  9. What type of maintenance should I perform on the lights?
  10. How can I place my pathway lights to get the most out of them?
  11. Why won’t my solar lights charge?
  12. How long can I expect my solar lights to stay on?
  13. How long will the LED portion in my fixture last?
  14. How do I replace the batteries in my solar accent light and what type of batteries do I use?
  15. Will my solar lights turn on automatically?
  16. Will I need to/can I replace the LED in my solar lights?
  17. Do I need a charger for my batteries?
  18. How long is the warranty?

ANSWERS

 

  1. Please contact us through our inquiry section and fill out all required information so we can help get your lights back up and running.
  2. Yes, you may use Ni-Cd or Ni-Mh batteries. All of our lights come ready to use with a battery we recommend. Higher mAh is allowed, but could result in a longer charge time. Battery capacity is rated in milliamps (mAh) and is printed on the side of the battery. Keep in mind you cannot replace a Ni-Cd or Ni-Mh battery with a Lithium battery. Replace all batteries at the same time and do not mix different kinds of batteries.

  3. Storing your lights when you’re not using them is easy. We recommend you start by cleaning your lights well before storing. Remove all dust and dirt and remove the batteries before storing to increase the longevity of both the items and the batteries. Keep in mind the batteries may require an extended charging period when you place them back into use.

  4. If kept clean and stored properly, you should get about 10,000 hours of LED run time and approximately 500 full charges. Cold and hot weather can affect the number of cycles.

  5. Our solar lights are self-sufficient and each unit comes with a solar panel and charging circuit that recharges the built-in batteries during the day by using the sun’s energy.

  6. The solar panels have a built in photo automation that is triggered when the sun sets. As nighttime begins to fall, the lights turn on and stay lit until the battery is discharged or until the photo automation detects daylight again.

  7. There are many advantages to using solar lights- for starters they require no wiring and are very easy to install. Solar lights run off the sun’s energy, cost nothing to run, free energy, and keep your electric bill low. When placed correctly, they can also improve your home’s safety, by providing a safe walking path or highlighting a change in level (a step) in a walkway.

  8. Keep in mind solar lights are usually not as bright as other forms of landscape lighting, such as low voltage units. Our solar lights run off of LED (Light Emitting Diodes) and the strength of light they give off is dependent upon the amount of sunlight they get during the day and the charge of the batteries. Please make sure to read our installation guide to insure your solar lights are running at peak performance.

  9. Our lights are self-sufficient and will operate all on their own with the exception of replacing batteries every year to year and a half (depending on cycles). However, to maximize performance we recommend you periodically clean the fixtures. This can be done with nonabrasive soap, a sponge and water. Clean the lens to improve the distribution of light and wipe the solar panel clear to ensure maximum charge during the day. If your solar lights are a few seasons old, you may also need to replace the batteries.

  10. Pathway lighting may be the most important lighting to install. Even if you’re on a budget, you’ll want to be able to walk through your landscape at night safely. When lighting the path directly, we recommend you stagger the lights from side to side and never line them up in a row or place them all on one side.


  11. Path Lighting Mistakes to Avoid:
    See the below image as a reference:

    • Placing lights too close together - can create a runway effect
    • Using lights that are too bright - subtlety is key in path lighting
    • Lights that shine up into visitors eyes, or create glare

  12. The battery may not be charged or the fixture may not be positioned to capture sunlight effectively. Also make sure that light fromstreetlights is not keeping your solar lights from operating.

  13. A normal summer charge can yield 8 hours.

  14. The LED portion will last 10,000 hours.

  15. Please follow the directions on the instruction manual that came with your solar light, as procedures may vary between lights.

  16. Yes, your solar lights will illuminate automatically.

  17. No, you will not need to replace the LED in your solar lights.

  18. No you do not need a charger. However, after storage it may be a good idea to first charge your batteries and then insert them into the fixture to allow the light to operate by normal means.

  19. The standard industry warranty is 1 year.